Career Trajectory
Professional Work Experience
A comprehensive track record of technical leadership, certified Apple diagnostics, customer engagement, and engineering operations.
Dec 2015 – PresentFull-Time · Head of Technical Service
Directing all Apple hardware diagnostics, logic board repairs, and technical operations. Managing customer service excellence, warranty compliance, technician training, and pre-sales engineering.
Key Contributions & Quantified Impact
Head technician overseeing 1,500+ Apple device diagnostics and repairs annually with a 95% customer satisfaction rate.
Optimized Apple warranty verification and documentation pipelines, accelerating claim turnaround by 30%.
Trained, onboarded, and mentored 10+ junior technicians, standardizing bench safety and diagnostic accuracy across the lab.
Provided strategic technical consulting for corporate B2B sales, contributing directly to 15–20% consistent annual revenue growth.
Commercial & Customer Insights
Field Marketing Representative
Kenafric Industries• Kenya
Jan 2013 – Jan 2015Full-Time · Market Operations
Conducted extensive market field assessments, competitor telemetry, product launches, and sales representative onboarding across regional markets.
Key Contributions & Quantified Impact
Conducted comprehensive retail and distributor market inspections to evaluate brand presence and competitor positioning.
Gathered and synthesized on-ground customer feedback that directly influenced product packaging and marketing strategy.
Spearheaded regional launches for new product lines, expanding market distribution and retail partner adoption.
Trained, coached, and mentored new sales and field marketing representatives in relationship management.
Industrial Electrical Systems
Intern — Electrical & Machine Maintenance
Pyrethrum Board of Kenya• Kenya
Sept 2011 – Mar 2012Technical Internship
Supported industrial electrical infrastructure, heavy machinery calibration, power generator servicing, and factory wiring safety.
Key Contributions & Quantified Impact
Assisted senior engineers in installing and calibrating heavy industrial electrical machinery and backup generators.
Conducted preventative maintenance routines on factory electrical systems, reducing unexpected operational downtime.
Executed industrial cabling installations and monitored plant power distribution boards under strict safety protocols.