Summary
This Privacy Policy applies to https://ernestkipkemoi.com — the professional portfolio and Apple repair services website of Ernest Kipkemoi Rono, Apple Certified Macintosh Technician (ACMT) and Apple Certified iOS Technician (ACiT), operating at Mac & More Solutions, Westlands, Nairobi, Kenya. We are committed to protecting your personal information and your right to privacy. If you have any questions, please contact us at ernest@macandmoresolutions.com.
1. Information We Collect
Information You Provide Directly
When you submit an inquiry, contact form, or device repair request, we collect your name, email address, phone number, and details about your Apple device and the issue you are experiencing. This information is necessary to respond to your request and provide professional diagnostic and repair services.
Automatically Collected Information
When you visit this website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the time and date of your visit. This information is collected through standard server logs and analytics tools to help us understand how visitors use the site.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser preferences or our cookie consent tool. Please see our Cookie Policy for full details.
2. How We Use Your Information
Service Delivery
We use your contact information to respond to repair inquiries, schedule diagnostic appointments, provide service updates, and communicate the status of your Apple device repair. Your device information is used solely for the purpose of diagnosing and resolving the technical issue you have reported.
Service Improvement
Aggregated and anonymised usage data helps us understand which services are most in demand, improve the website experience, and better serve Apple device users in Nairobi and across Kenya. We never sell or share your individual data with advertisers.
Communications
With your consent, we may send you follow-up communications regarding your repair, warranty reminders for services performed, or updates about certified Apple hardware availability. You can opt out of any non-essential communications at any time.
Legal Compliance
We may use or disclose your information where required by applicable law, court order, or government regulation, or to protect the legal rights of Ernest Kipkemoi Rono and Mac & More Solutions.
3. Data Sharing & Disclosure
We Do Not Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve the services you have requested.
Service Providers
We work with a small number of trusted third-party service providers who assist with website hosting (Vercel), email delivery (Resend), database services (Supabase), and analytics. These providers are contractually obligated to handle your data securely and only for the specific purpose of supporting our services.
Business Partners
In the course of providing Apple repair services, we may need to coordinate with Apple's service network, authorised parts suppliers, or other certified technicians. Any sharing is strictly limited to what is necessary to fulfil your repair request.
4. Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including encrypted HTTPS connections, secure database storage with row-level security policies, access controls, and regular security audits. All form submissions are encrypted in transit.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Inquiry data is retained for up to 24 months to support warranty follow-up. You may request deletion of your data at any time.
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable data protection laws, within the timeframes mandated by those regulations.
5. Your Rights & Choices
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verifiable request.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Deletion
You may request that we delete your personal information, subject to certain legal obligations that may require us to retain certain records. We will action deletion requests within 30 days.
Right to Opt Out
You can opt out of non-essential cookies at any time through our cookie consent banner or browser settings. You can unsubscribe from any marketing communications using the unsubscribe link in our emails.
7. Third-Party Links
External Links
This website may contain links to third-party websites such as Apple's official website, WhatsApp, and Google Maps. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of any third-party site you visit.
8. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please reach out:
Ernest Kipkemoi Rono — ACMT & ACiT Certified
Mac & More Solutions, Westlands, Nairobi, Kenya
Email: ernest@macandmoresolutions.com
WhatsApp: +254 712 845 195