About Ernest Kipkemoi Rono
Apple Certified Technician (ACMT & ACiT) with 8+ years’ specialized experience in hardware diagnostics, logic board repairs, warranty claim operations, and technical team leadership in Nairobi, Kenya.
Chief Technician · Mac & More Solutions
Bridging Precision Engineering and Client Trust
As Chief Technician at Mac & More Solutions in Nairobi, I lead technical service operations, managing the diagnosis, board-level rework, and maintenance for over 1,500 Apple devices each year.
My philosophy is rooted in diagnostic honesty. When a client brings in an inoperative MacBook Pro or liquid-damaged iPhone, my goal is to isolate the exact root cause, provide a transparent assessment, and deliver a long-lasting, OEM-compliant repair.
In addition to bench diagnostics, I collaborate directly with enterprise clients and sales departments — optimizing warranty workflows, training emerging technicians, and assisting corporate fleets in hardware lifecycle management.
Career Snapshot
“To leverage my Apple certification, technical expertise, and leadership skills to deliver innovative repair solutions, enhance customer satisfaction, and contribute to organizational growth.”
Professional Capabilities
Core Technical Pillars
Apple Ecosystem Specialization
8+ years immersed in Apple hardware and software architecture. Certified in ACMT and ACiT, ensuring OEM-standard diagnostic precision across Mac, iPhone, and iPad product lines.
Warranty & OEM Compliance
Extensive background in managing Apple warranty protocols, documentation compliance, and genuine component verification — cutting client claim turnaround times by 30%.
Root-Cause Diagnostics
Component-level troubleshooting and micro-soldering. Identifying the exact micro-resistor, IC, or voltage rail failure rather than resorting to wasteful entire-board swaps.
Mentorship & Technical Leadership
Experienced in coaching junior technicians, writing Standard Operating Procedures (SOPs), and translating complex hardware diagnoses into clear, transparent customer advisory.
Need Expert Advice on an Apple Device Issue?
Get in touch directly with Ernest for certified diagnostics, repair scheduling, or technical consulting.